Allies, not enemies: How IT and business teams can build a better CX, together
In an increasingly unforgiving business landscape, customer experience (cx) is key to attracting...
How a lack of digital maturity stalls digital transformation
The term “digital transformation” is deeply embedded in every enterprise’s vernacular, and for good...
Dinner before dessert: Why banks must digitize before they can automate
When you grow up with three siblings like I did, you quickly learn that dessert doesn’t last long,...
The great automation: How to leverage technology to attract and retain top talent
For organizations both big and small, a “new normal” poses new challenges.
Trading paper processes for personalized digital journeys
Learn how one of North America's largest pharmacy chains digitized and automated some of their...
Scaling automation: How to fast-track digital transformation
The pressure to evolve from selective automation to true end-to-end automation continues to grow,...