New Year, New Processes: Resolve to Evolve Your Digital Organization
Most of us bristle when we hear the common refrain, “New year, new me.” After a relentless few...
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“Complex Processes”: The Next Digital Hurdle for Financial Services
As financial services continue the journey toward digital transformation, they are discovering...
Exceeding Expectations: 3 Business Benefits of Digital Journeys
At a time of razor-thin margins and intense competition, a fast-and-personalized customer...
Path to Digitization: DIY Automation
When I think about digital customer experience, I think back to last September when my husband...