Allies, not enemies: How IT and business teams can build a better CX, together
In an increasingly unforgiving business landscape, customer experience (cx) is key to attracting...
Eliminating insurance impediments: How to build personalized solutions without disruption
One of my favorite things about my role is the fact that I get to speak with leaders from various...
“Complex processes”: The next digital hurdle for financial services
As financial services continue the journey toward digital transformation, they are discovering...
Exceeding expectations: 3 business benefits of digital journeys
At a time of razor-thin margins and intense competition, a fast-and-personalized customer...