Self-service? Or self-destruct? Why customers dodge your self-service channels
Self-service should be a win-win. For customers, it provides faster access to the information they...
Why your organization's digital story shouldn't end with eSignatures
Don’t be fooled. While eSignatures are great for some things, they’re not a complete digital...
Why does everyone hate paperwork?
“I love filling out and dealing with paperwork.” Said no one, ever. That’s certainly not a secret....
This is the year you clear your IT backlog. For real.
A radically different approach to digitization is helping organizations clear their IT backlogs for...
Digitization at the doctor's office: How adopting a digital-first mindset can lead to happier patients and staff
You’ve likely been to the doctor’s office and been handed a clipboard and a pen to fill out your...
Allies, not enemies: How IT and business teams can build a better CX, together
In an increasingly unforgiving business landscape, customer experience (cx) is key to attracting...