My IT backlog just keeps growing – what should I do?
The to-do list, or as IT professionals call it – the backlog. The place where you take just one...
Why people avoid the contact center
If you’re like me, you probably hate calling contact centers. You know those times where you’ve...
What senior IT leaders are saying about their business priorities and challenges
The widening gap between what customers and employees expect and how fast enterprises are able to...
How good data leads to happy customers (and more revenue)
It's no secret that data is among the most valuable assets an organization can own. After all,...
How a lack of digital maturity stalls digital transformation
The term “digital transformation” is deeply embedded in every enterprise’s vernacular, and for good...