New Year, new processes: Resolve to evolve your digital organization
Most of us bristle when we hear the common refrain, “New year, new me.” After a relentless few...
“Complex processes”: The next digital hurdle for financial services
As financial services continue the journey toward digital transformation, they are discovering...
Exceeding expectations: 3 business benefits of digital journeys
At a time of razor-thin margins and intense competition, a fast-and-personalized customer...
Path to digitization: DIY automation
When I think about digital customer experience, I think back to last September when my husband and...