Dinner before dessert: Why banks must digitize before they can automate
When you grow up with three siblings like I did, you quickly learn that dessert doesn’t last long,...
The great automation: How to leverage technology to attract and retain top talent
For organizations both big and small, a “new normal” poses new challenges.
Scaling automation: How to fast-track digital transformation
The pressure to evolve from selective automation to true end-to-end automation continues to grow,...
Path to digitization: DIY automation
When I think about digital customer experience, I think back to last September when my husband and...