Why people avoid the contact center
If you’re like me, you probably hate calling contact centers. You know those times where you’ve...
Why does everyone hate paperwork?
“I love filling out and dealing with paperwork.” Said no one, ever. That’s certainly not a secret....
Why a great customer experience starts with personalized customer communications
With so many options to choose from, every interaction with your customers is critical. When it...
Allies, not enemies: How IT and business teams can build a better CX, together
In an increasingly unforgiving business landscape, customer experience (cx) is key to attracting...